Merit Services

Many solution providers see transition as a linear process. They identify a strategy, analyse and develop a solution and then install that solution. Once the product is deployed and working, they consider their job done.

At Merit, we see transition differently. A poorly implemented system can undermine any promises of increased efficiency, control and productivity.

 

 

Provision of services to ensure successful implementations

Our mission is to provide end-to-end support to help you maximise the effectiveness of our products in your organisation, and hit the ground running with every deployment and subsequent release or rollout of the Merit suite of products.

Merit software developers, business development managers and consultants are industry experts who specialise in our solutions.

Our professional services staff help Merit clients successfully implement Merit products to their organisation. We assist the implementation team, guiding the development process and the configuration of your new software. The benefits of this approach are:

  • Realisation of tangible business benefits faster
  • Management of risks inherent in product implementation projects
  • Understanding scheduling needs
  • Focus and commitment of each Merit team members
  • Accelerated project schedule completion times
  • Proven technical and project management skills
  • Knowledge sharing, hints & tips and best practices
  • Instant access to Merit’s technology and staff resources
  • Maximised use of integrated data at client sites

Training

Whether you're looking for a comprehensive course, a one-day refresher, in a classroom format or on-site at your offices, our training services department is here to help you. For information, please contact us at info@merit.com.au

  • New release Training
  • User Training
  • One on one training
  • Train-the-trainer training
  • Refresher Courses
  • Induction Training
  • Executive Presentation & Demonstrations

Technical Support

Merit Technical & Customer Support professionals:

  • Make on-site visits to your facilities whenever necessary
  • Provide help desk and telephone support
  • Rapidly respond to all inquiries
  • Prioritise and escalate every client's most important concerns
  • Offer you work-around solutions
  • Provide an Issue Log database (using our own CRM application)

Planning

  • Resource requirement analysis
  • Scope Management (Change Requests procedures)
  • Managing schedules & developing effective program level plans
  • Conduct iterative improvement of plans and related delivery processes
  • Contingency/Continuity Planning & Strategies
  • Cutover planning and User support structure development

Project Management

  • Enhancement to project through skill sharing and resource support
  • Risk & Issues Management
  • Development of project monitoring and progress checking methods
  • Produce reports/information/presentation for executives
  • Provide process support as required to management and team
  • Identification of business critical processes
  • Start up analysis – development of detailed programs of work 

Analysis & Specification

  • Reviewing business work practices and identifying improvement
  • Process re-engineering; designing new processes and procedures
  • Business process documentation and mapping end to end processes
  • Structured process improvement approaches, tools & techniques
  • Delivery of GAP analysis
  • Business impact and solution analysis
  • Business Requirements Workshops