Many solution providers see transition as a linear process. They identify a strategy, analyse and develop a solution and then install that solution. Once the product is deployed and working, they consider their job done.

At Merit, we see transition differently. A poorly implemented system can undermine any promises of increased efficiency, control and productivity.

Our mission is to provide end-to-end support to help you maximise the effectiveness of our products in your organisation, and hit the ground running with every deployment and subsequent release or rollout of the Merit suite of products.

Merit software developers, business development managers and consultants are industry experts who specialise in our solutions.

Our professional services staff help Merit clients successfully implement Merit products to their organisation. We assist the implementation team, guiding the development process and the configuration of your new software. The benefits of this approach are:

• Realisation of tangible business benefits faster
• Management of risks inherent in product implementation projects
• Understanding scheduling needs
• Focus and commitment of each Merit team members
• Accelerated project schedule completion times
• Proven technical and project management skills
• Knowledge sharing, hints & tips and best practices
• Instant access to Merit’s technology and staff resources
• Maximised use of integrated data at client sites

Whether you're looking for a comprehensive course, a one-day refresher, in a classroom format or on-site at your offices, our training services department is here to help you. For information, please contact us at info@merit.com.au

• New release Training
• User Training
• One on one training
• Train-the-trainer training
• Refresher Courses
• Induction Training
• Executive Presentation & Demonstrations
• PC Based Learning Sessions

Merit Technical & Customer Support professionals:

• Make on-site visits to your facilities whenever necessary
• Provide help desk and telephone support
• Rapidly respond to all inquiries
• Prioritise and escalate every client's most important concerns
• Offer you work-around solutions
• Provide an Issue Log database that can be accessed remotely
• Problem Management Services

• Resource requirement analysis
• Provision of tools and techniques to project communication
• Process modelling for deployment of wide scale infrastructure & related process change
• Scope Management (Change Requests procedures)
• Managing schedules & developing effective program level plans
• Conduct iterative improvement of plans and related delivery processes
• Critical Path and dependency analysis and monitoring
• Contingency/Continuity Planning & Strategies
• Provide planning software support to team
• Use of planning tools to establish essential framework of activities
• Cutover planning and User support structure development

• Enhancement to project through skill sharing and resource support
• Risk & Issues Management, Tools & Workshops
• Development of project monitoring and progress checking methods
• Development and maintenance of control standards
• Produce reports/information/presentation for executives
• Provide process support as required to management and team
• Provide project management standards support to team
• Provide transfer of knowledge required for application of project management initiatives
• Identification of business critical processes
• Start up analysis – development of detailed programs of work
• Deployment/Implementation models
• Communication Strategies and cultural change planning
• Identification of entry and exit criteria
• Target metrics for progress measurement – Project Success Criteria

• Reviewing business work practices and identifying improvement
• Process re-engineering; designing new processes and procedures
• Business process documentation and mapping end to end processes
• Structured process improvement approaches, tools & techniques
• Methods to provide framework benchmarks to ensure delivery of business benefits
• Analysis and assessment of measurement tools and techniques
• Delivery of GAP analysis
• Development of multi-level reporting mechanisms
• Business impact and solution analysis
• Business Requirements Workshops
• Business Requirements Documentation
• Detailed analysis of end to end deployment process for improvement initiatives