Help Desk

Merit CRM Help Desk can greatly improve the quality of the IT service that organisations provide to their customers, reducing costs and improving operational reliability. Merit CRM Help Desk key features include:

• Incident Management
• Problem Management
• Customer self-service web portal
• Service Level Agreement (SLA) and Escalation Management
• Text (SMS) Messaging for urgent alerts
• Customer service reminders and scheduled customer service events
• Service status pages for 'at a glance status' of customers
• Functional and professional email integration