Overview

Merit CRM is an Enterprise Customer Relationship Management solution centred around the provision of services.

While many organisations have implemented systems to help customer service personnel deliver the fast turn-around and accurate responses expected, there’s more to it than that. The challenge is finding ways to streamline and automate processes to not only manage time critical matters, but also enhance the organisation’s unique style, further improving productivity. Processes must be designed in a way that works within a client's environment, and must extend to other departments and organisations, providing both appropriate access and visibility.

Uses for Merit CRM

The vast array of powerful features and capabilities of Merit CRM can be utilised to manage a range of business functions. The standard features of Merit CRM make it ideal for the following uses:

• Customer Service
• Case Management
• Contract Management
• Event & Bookings Management
• Help Desk
• Waste Management

A proven Solution

Merit CRM is a proven solution - used by thousands of people to manage customers, requests and business processes. Merit's powerful solutions have been meeting the needs of government and corporate enterprises for more than 10 years.

Feature Tour

Take a closer look at the full set of Merit CRM features:

• Workflow
• WorkBench
• Intray
• Security & Administration
• Application Integration
• Accessing Merit CRM
• Additional Features