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Utilities companies face a challenging future: increasing competition, heightened public scrutiny, and changing regulatory requirements. Plus continuing pressures to reduce costs, optimise asset and service performance, and adapt to new customer demands.
Merit CRM for Utilities delivers the functionality, integration, and scalability you need to respond to today's needs -- and prepare for tomorrow's challenges. This unique solution set is specifically tailored to the needs of electricity, gas, and water utilities. Supporting the specific business needs of companies in generation, transmission, distribution, meter operation, retail, and services, these solutions enable you to optimise business processes throughout your entire organisation.
With Merit CRM for Utilities, you can implement strategies to secure your financial foothold, adapt to changing markets, and maintain a strong customer focus in your retail business. You can develop a flexible business platform that optimises service delivery, and supports new collaborative and cooperative business practices.
Merit CRM for Utilities solutions are highly scalable to help companies in regulated, deregulated, and transitioning markets adapt to changing market demands. They enable you to understand key performance metrics, and improve overall customer service.
Utilities can better serve customers and contain costs by more efficiently managing processes, including those for:
- Customer maintenance requests
- Customer response systems/ correspondence management
- Case management
- Facilities management
- Operations
- IT Helpdesk
- Job costing
- Standard operating procedures
- Contract management
- Service level agreement management
- Customer inquiries
- Problem resolution/management
- Operations
With new and improved processes, your people work smarter and better. Merit CRM delivers a host of benefits that drive down expenses, such as:
- Automating paper-intensive, error-prone tasks
- Enabling more intelligent and faster exception resolution
- Promoting better staff collaboration with process consistency
- Providing real-time insight into inefficient stages of daily operations
For more detailed information about how Merit Technology can assist utilities, visit the Merit CRM and Merit CMS overviews.
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